Making complex interfaces work for the National Disability Insurance Scheme (NDIS)
In 2021, QDN collaborated with The Hopkins Centre to host an online Forum for Fitting providers together in your National Disability Insurance Scheme (NDIS) support puzzle. The session focused on the perspective of participants and their families, and an advocacy view on experiences, challenges and good practices of managing funded supports with multiple providers.
This forum was part of The Hopkins Centre's project which will provide evidence about the organisational networks and front-line practices and choices that contribute to an efficient and fair system for NDIS participants. By understanding how reasonable and necessary supports are being worked out, it will uncover successful collaborative practices as well as interface tensions and gaps. It will also pinpoint where coordination incentives and supports are needed to safeguard efficiencies and choice. The study involves two phases conducted over three years (2019-2021) and employs a multidisciplinary, translational design incorporating case study methods and innovative digital research tools to gain a range of perspectives from organisations, service delivery personnel and NDIS participants. The findings are expected to contribute to an efficient and sustainable NDIS for the wellbeing of Australians with disability and their families.
A range of resources have been developed from the collaborative consultations.
Watch the overall project video here »
Watch the NDIS participant experiences video here »
Watch a quick summary clip here »