POSITION TITLE:    Manager – Policy & Programs

CLASSIFICATION:   Social, Community, Home Care and Disability Services Industry Award 2010 – Social and Community Services Employee, Level 7.1

REMUNERATION:    $104,875.16 per year (pro-rata where applicable), plus 10%

superannuation, with available salary sacrifice option.

HOURS:                   Full time (38 hours per week)

LOCATION:             Brisbane – travel as required


QDN is a member based representative body of over 2000 people with a disability and their supporters. Our vision is that people with disability are active and valued citizens of Queensland. Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.

QDN’s work is centred around a strong state-wide network of people with disability across Queensland, to inform, connect, lead and influence change to deliver an inclusive Queensland community.


  • promote and maintain active, vibrant local networks that inform our work and build local capacity;
  • enhance the leadership and influencing capability of people with a disability;
  • let people know about the lives of people with disability and how to best engage with us;
  • influence governments and others to bring about full and equal participation, citizenship and protection of rights for all;
  • grow an independently sustainable, effective, accountable and rights-based organisation that reflects our vision, mission, values and principles.

QDN undertakes systemic advocacy and policy work, runs an industry consulting practice QDeNgage, and delivers funded projects, all aligned with QDN’s vision, mission, values and principles.


The Manager – Policy & Programs reports directly to the Chief Executive Officer and has line-management responsibilities.  This position works as part of a team where interdependencies and collaboration with col­leagues, QDN members and internal and external stakeholders are critical to the successful delivery of projects, services and activities.


The appointee will have responsibility for the management and overall delivery of QDN’s Policy & programs, in a timely and cost-effective manner, to meet contractual arrangements and outcomes within agreed budgets and performance levels, including managing the delivery of outcomes where projects are undertaken as part of a consortium.

The appointee will work within the requirements of relevant legislation including the Queensland Human Rights Act, and QDN’s Quality System, demonstrate commitment to continuous improvement and contribute to internal and external auditing processes as required under ISO9000.


Fulfil this role in accordance with QDN’s policies and procedures, and:

  1. Lead and manage the delivery and monitoring of QDN’s programs & policy including planning, engagement, reporting, communications and risk management that deliver successful outcomes within scope and budget.
  2. Pro-actively lead negotiations to deliver new funded programs and key strategic policy work that align with QDN’s Strategic Plan and its mission, vision and goals.
  3. Establish and manage productive working relationships with Government, departments including contract managers, community and voluntary organisations and other key stakeholders and allies, including people with disability and their supporters.
  4. Ongoing development and oversight of the format, content, processes and resources of project and policy activities, outputs and outcomes.
  5. Coordinate internal resources and leading teams of project and policy staff and QDN members who have taken on formal roles within projects and policy to deliver outcomes.
  6. Responsibility for the recruitment, selection, employment, and orientation of project and policy staff and volunteers and effectively manage project staff performance, ensuring the completion of probation and performance reviews, updating of position descriptions and duty statements.
  7. Undertake key responsibilities with regards to organisational reporting, meetings and other internal processes and compliance with relevant State and Commonwealth legislation and frameworks including QDN’s Quality Management System, NDIS Quality and Safeguards and Queensland Human Rights Act.
  8. Undertake effective engagement with people with people with disability, family/carers and other key stakeholders to inform QDN’s policy work and activities.
  9. Lead complex independent analysis, anticipate and identify policy issues, and report on trends across multiple intersecting content or thematic areas to provide the evidence and knowledge base that will inform our policy and advocacy agenda with a key focus on diverse issues impacting people with disability
  10. Lead on member engagement strategies to inform policy and harvest key themes, such as the design, delivery and evaluation of workshops and events, both in person and virtually
  11. Other duties as directed by the CEO.


  1. High level of knowledge and awareness of the disability and human services sector and relevant Commonwealth and State legislation related to people with a disability.
  2. Demonstrated experience in securing and leading funded projects and successful engagement with people with disability including those who experience additional social disadvantage and marginalisation.
  3. High level knowledge and skills in effective consumer and community engagement and place-based approaches, including a focus on identifying and developing local peer leaders with disability.
  4. Demonstrated ability to engage and maintain strong networks and partnerships with key stakeholders including Government, community, mainstream and voluntary organisations.
  5. Demonstrated high level communication, interpersonal and negotiation skills and high standard of written reporting.
  6. Demonstrated leadership of people and projects and capacity to lead in a complex and changing environment, and ability to manage a range of projects with competing demands within limited timeframes.
  7. Demonstrated high level of research and analytical skills.


Qualifications and relevant experience in the areas of disability, human services and/or social sciences.


The position is based in Brisbane, however travel will be required.

QDN operates under the Social, Community, Home Care and Disability Services Industry Award 2010 and the position is paid as a Social and Community Services Employee, Level 7.1 for up to 38 hours per week.


The appointee must have the ability to gain a cleared National Police History Check and possess a current Queensland Driver’s Licence.

The appointee must ensure that they hold and keep current the required registration to perform in the role (e.g. yellow or blue card, AHPRA, driver’s licence) and advise QDN of any change in circumstances that may impact on the continuation of their registration or licence.