e-Blast: Information for Brisbane bus users
Transport and Main Roads (TMR) is pleased to advise that the first Help Phone has now been installed on Queen Street Bus Station (QSBS) Platform 2 between stops 2B and 2C, for a two month testing period ending Friday 7 August 2020.
Customers are invited to review the Help Phone and provide feedback during the test period and we encourage you to provide feedback.
TMR would like to receive feedback on:
- how loud of the intermittent audible beep needs to be (ie: loud enough for users to hear but soft enough not to impact adjacent outlets, and so on);
- if the Braille and tactile signage on the device is easy to understand;
- if the hearing loop augmentation is working correctly; and
- general contact and clarity with the Busway Operations Centre when the button is activated / pushed.
Images of installed Help Phone
Two images are shown below.
This image shows the blue coloured pedestal containing the Help Phone. It is located adjacent to the glass bus platform wall between stops 2B and 2C on platform 2. On the right side of the help phone there is a row of bench seats.
This image shows in detail the two Braille and tactile information panels of the front of the help phone. The top positioned panel is titled “Help Phone – Emergency And Disability Assistance – Press And Wait” in white coloured raised text on a red coloured background. It includes braille below and a finger notch on the left hand side, highlighting where the braille is located.
On the right hand side another finger notch is located next to the emergency and disability assistance button (all in one).
The second panel below is titled “Hearing Loop Installed Use T Switch” in white coloured raised text on a red dark blue coloured background. It has hearing loop augmentation function for people with hearing impairments who use a hearing aid.
The device also includes an intermittent audible beep sound, to assist people with vision impairment locate the help phone on the platform.
This Help Phone product is the result of great feedback and assistance from the ARG members and other stakeholders over the past several years with past trial devices, with the intent to provide a consistent and more accessible network device.
Where to provide feedback
Please provide all feedback it to Craig Payne, Senior Advisor (Passenger Transport)
Telephone 07 3338 4255 or email firstname.lastname@example.org